Refund policy

We want you to be happy with your evre. purchase.  If you are not for any reason, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  We will refund you in full, less shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase from this

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damaged and Missing
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

If your product was delivered damaged, please contact us at and provide a photo of the damaged product and box that it came in. On confirmation of your email, we will arrange to have the product collected and the damaged product replaced.

If your product is missing, please first check around your property and with your neighbours. If it cannot be found, please contact us at and we will try and track your parcel through our shipping provider. You can speed up the process by contacting NZ Post directly, or for Australian orders contact Australian Post and provide your tracking number and delivery details.

We cannot send a new product until the original has been confirmed missing. We are unable to assist for damaged and missing products outside the 14 day return policy timeframe, and without a photo of the broken or damaged product.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.