Returns & Refunds

We want you to be happy with your evre. purchase. Every evre. product is covered by our 30-day money-back guarantee. If you're not happy for any reason, you have 30 days from the date of your order to request a refund.

Opened and used products are covered, as are sale items. Approved returns are refunded in full, less the original shipping charge. You'll need your receipt or proof of purchase from www.evreselfcare.com.

To start a return, contact us at hello@evreselfcare.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please send the product back to us using the return label we provide. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@evreselfcare.com.

Damaged and Missing
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your product was delivered damaged, please contact us at hello@evreselfcare.com and provide a photo of the damaged product and box that it came in. On confirmation of your email, we will arrange to have the product collected and the damaged product replaced.

If your product is missing, please first check around your property and with your neighbours. If it cannot be found, please contact us at hello@evreselfcare.com and we will try and track your parcel through our shipping provider. You can speed up the process by contacting NZ Post directly, or for Australian orders contact Australian Post, and provide your tracking number and delivery details.

We cannot send a new product until the original has been confirmed missing. We are unable to assist for damaged and missing products outside the 30-day timeframe, and without a photo of the broken or damaged product.

Exceptions / non-returnable items
E-gift cards can't be refunded. Products bought from a retailer need to be returned to that retailer under their policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This policy doesn't affect your rights under the Consumer Guarantees Act.

Pricing

evreselfcare.com pricing is in New Zealand dollars (NZD) and includes GST (Goods and Services Tax).

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Evre Self-Care Ltd. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

AfterPay

AfterPay is available for New Zealand customers making one off purchases only and are not eligible for evre. subscriptions.

Discount Codes

Discount codes are not valid in conjunction with sale items on www.evreselfcare.com

Discount codes are only eligible for one-off purchases and are not eligible for subscribe and save orders.