Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We ship from Auckland, New Zealand.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Please refer to our returns policy in the bottom of the website for more details on this.
Once you place your order you are unable to cancel it. You can return it - please refer to our returns policy at the bottom of the website.
If your product was delivered damaged, please contact us at firstname.lastname@example.org and provide a photo of the damaged product and box that it came in. On confirmation of your email, we will arrange to have the product collected and the damaged product replaced.
If your product is missing, please first check around your property and with your neighbours. If it can not be found, please contact us at email@example.com and we will try and track your parcel through our shipping provider. You can speed up the process by contactingNZ Post (www.nzpost.co.nz) directly, or for Australian orders contact Australian Post (www.auspost.com.au) and provide your tracking number and delivery details.
We cannot send a new product until the original has been confirmed missing. We are unable to assist for damaged and missing products outside the 14 day return policy timeframe, and without a photo of the broken or damaged product.
You will receive an email from us once your order is on its way. This will contain a tracking number and link - click on this link to receive the most recent tracking information.
Please email us at firstname.lastname@example.org as soon as possible, the quicker the better! However, it is possible that your order has already been shipped. Once we have shipped your order it belongs to you. For further details please check on our refund policy at the bottom of the website.
We have a waiting list for all our products. Please enter your email on the products page by the product you are after and we will notify you as soon as it is back in stock.
Yes! This is a great idea. Just make sure you enter the details of who are sending the gift to during the checkout process. We don't do gift boxes or personalised cards but your purchase will be sent in a snazzy looking courier box and the product will be wrapped in beautiful tissue paper.
Unfortunately no, please return to the retailer you originally purchased from within the timeframe of their return policy.
ingredients & product
Our promise to you is that we will never test on animals (we only test on our friends and family). All our products are vegan except for the honey that we use in our Manuka Honey & Vitamin E Face Moisturiser.
All of our products (except for our Watermelon & Rose Face Mist) contains cetearyl alcohol (derived from wheat).
People with nut allergies are sensitive to the protein element within the nut. When nuts are expressed to obtain oil, there is little to no presence of protein. There is also no evidence that these allergens can be absorbed via the skin as they are too big to pass through. However, there is always the possibility that someone might react. We use sweet almond oil in three products - Pineapple & Coconut Cleanser, Raspberry & Almond Face Scrub and in the Avocado & Kiwi Mud Mask.
No soy is used in our formulations.
Our manufacturing facility uses a variety of ingredients and we cannot guarantee allergy free status on any product. We recommend that if you do have a sensitivity to wheat, nuts or soy that you do a patch test first and/or consult with your medical practitioner before using any new skincare product. Please discontinue use if you experience any irritation.
If you have a gluten sensitivity, we cannot guarantee that the raw materials and ingredients we use across the range are 100% gluten free. However, we do not add any gluten in our formulations. We recommend that if you have a sensitivity that you do a patch test first or consult with your medical practitioner before using any new skincare product. Please discontinue use if you are experiencing any irritation.
It isn't our thing to put in any questionable ingredients into our products. We choose to leave out parabens, silicones, sulphates (SLS/SLES), phthalate, mineral oils, petrochemicals, PEGs and synthetic fragrance and colours.
We use only 100% natural fragrance in our products and have tried to develop them to be as low allergen as possible. All our fragrances are of the highest standard, made in Grasse in France. The fragrance ingredients are sustainably sourced and have been reviewed for safe use by the International Fragrance Association (IFRA) based on toxicological research. We only include a small percentage (under 1%) of fragrance in our formulations. This is well under the maximum safe level calculated by the IFRA. We choose to use fragrance as we believe that a beautiful smelling product is part of a good self-care ritual.
All our products are made in Auckland New Zealand, close to our head office so we can personally check each batch being made.
We recommend storing our products out of direct sunlight in a cool, dark place. Lids should always be closed after use and the bottle stored upright.
We only use 100% natural preservatives in our products. Preservatives are a good thing and are important in skincare formulations. They stop the growth of potentially harmful bacteria and mould - something that you certainly do not want to be putting on your skin! In our range we use three different natural preservative ingredients; sodium benzoate, dehydroacetic acid and benzyl alcohol. We use our preservative in concentrations less than 0.8% which is both safe and effective. Our preservatives are mild, biodegradable and naturally occurring in many fruits and plants such as jasmine, hyacinth and ylang ylang.
We believe it's important to have the freshest product possible - especially when using natural ingredients. For this reason we always make small batch runs of our products. The shelf life of the products vary, and the expiration date is printed on the box packaging. On the primary packaging (the plastic tub, tube, bottle) there is a pottle symbol which says how long a product will last for once opened. Most of our products have an expiry date of 12 months from opening.
We would love to make a sunscreen! We are strong advocates for the daily use of sunscreen. We recommend that it is applied after you moisturise in the morning and reapplied throughout the day. Originally we wanted a sunscreen in our launch range, but after searching the globe we discovered that no palm free sunscreen ingredients existed. You can imagine our huge disappointment at this! As sunscreen is so important, we will continue on our quest to find palm free sunscreen ingredients however this will take time and lots of testing (and so it should). So please sign up for our newsletter and be the first to know when we launch!
We recommend only using a small amount of skincare products on young children (under 8 years of age). If your child has any allergies or skin conditions we advise that you consult with your medical practitioner first. You can find a full list of ingredients used in our formulations on the product's information page.
Our products are nourishing and gentle. They are good for all skin types because they have a balanced PH and work to help protect the skin's barrier. They have been made specifically for younger skin. If you have a specific skin condition, we recommend that you consult with your medical practitioner first. We do recommend that you patch test any new skincare products in an unseen area of the body before using on your face. Sometimes when using new skincare you can go through a flare up, if this happens, ease off and let it settle before introducing the product slowly into your regime.
Our products are nourishing and gentle. We made a conscious decision not to use a raft of different botanicals in our formulation. We also left out strong essential oils or ingredients that may aggravate. We do however recommend that you patch test any new skincare products in an unseen area of the body before using on your face. Sometimes when using new skincare you can go through a flare up, ease off and let it settle before introducing it slowly back again.
We would love it if you did! However, you know your skin best and what works best for you. Our products work well on their own, with other skincare products or as part of a wider regime using all the products in the evre. range.
Our Pineapple & Coconut Cleanser is gentle, so on the days that you are wearing makeup and/or SPF we recommend that a double cleanse in the evening would be beneficial. It is also more effective if you use the combination of warm water and a cloth to cleanse (we recommend you try our Fancy Cloths).
Evre. products are good for acne, however the current range has not been developed specifically to treat skin with severe acne. Evre. products are gentle and will not strip the skin like other acne treatment products will. The current range is great if you want a basic yet effective skincare regime. If you are concerned about your acne we recommend that you firstly contact your medical practitioner for advice on the best treatment options.
Oh no! This is disappointing to hear but it can happen, especially when trying new products that are natural. We recommend that you listen to your skin, if you do have a flare up, ease off on products to allow your skin time to settle down, then slowly introduce them back again. Try not to use too many new products at once - let you skin get used to new products by introducing them one at a time.
Wherever possible we try to make the most sustainable choices for our packaging. All our bottles are made from 100% Post-Consumer-Renewable (PCR) plastic and our tubes are made from renewable sugarcane plastic. The pumps, misters and caps on our 100ml bottle are made from PP plastic and teh seal on the tubs are made from HDPE plastic. At this stage we are unable to source these in PCR plastic but are always looking out for better alternatives. We work with suppliers who are committed to the environment and seeking eco-friendly production methods. We are very excited that we are working towards being a B Corp Certified company and are currently 80% there.
NO!!! We would never use them, in New Zealand you are legally not allowed to. We 100% agree with this.
Yes! All our products are free from palm and palm derivatives. To read more about why we are palm free and how you can support the palm free movement visit the palm free section of our website.
Yes we will be making refills for all our products in tubs and bottles in 2022. So please hold onto your empty packaging and make sure you sign up to our newsletter to be notified when we launch them.
They are a great way to gift someone you like the goodness of evre. It works well as they can choose what they want to have!
The e-gift card only works on the www.evreselfcare.com site.
When you make your purchase you will be sent an email with the e-gift card attached. You can then forward this onto the lucky recipient or print it out to give to them. This makes gifting an e-gift card an awesome option for a last minute gift!
It is instant, you will be emailed it straight after purchasing. Ta Da!
Unfortunately no, however if you have an issue with our products please refer to our refunds and returns policy.
They last 12 months from the date of purchase.
Simply add your items to your cart in the usual way, then when you are ready to pay you have an option to pay with an e-gift card, credit card or a combination of both.
E-gift cards are purchased with New Zealand dollars and are used on the New Zealand site.
Well yes you can! So don't let the limit on your e-gift card stop you from going nuts and filling up your cart with lots of lovely products!
other bits & bobs
We support Youthline- to read more about this please see the "Our Promise" section of the website. Because we are a small independent business, we have chosen to make a larger impact with one charity that aligns with our company values.
Currently only here at our online shop. If you know of a good store you would like to see us stocked in or you are a retailer interested in stocking evre. please contact us email@example.com
Why yes you can! We know it can be hard to purchase skincare when you can't try it first. We have made sample sized products of our core range; cleanser, mister and toner that you can buy at a reduced price.
We love all good publicity! Please contact us at firstname.lastname@example.org
Yes, we have evre.day perks program - please click on the Rewards button on the bottom left hand corner to find out more.
Evre. is a 100% independently owned, private New Zealand company. All our products are created and made in New Zealand. Our founder Maree personally oversees and approves every batch we make that goes out into the big wide world.
No question is silly! We love to hear from our customers - the good and the bad (but hopefully way more good things). Don't be a stranger, please follow us on social media, subscribe to our newsletter and send us an email at email@example.com. We will get back to you pronto!